Privacy Policy
How Hornlink Limited collects, uses, and protects personal information across our website and operations.
1. Introduction
Hornlink Limited (“Hornlink”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of clients, partners, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website (https://hornlink.com) or engage with our trade, logistics, energy, livestock export, and cold chain coordination services.
2. Information we collect
2.1 Information you provide directly
- Contact details (name, organisation, email address, phone number) shared through the contact form, email, or WhatsApp.
- Operational information you provide when requesting a quotation or coordinating a shipment (cargo description, route, volumes, timing, documentation).
- Business credentials shared for KYC, compliance, or onboarding purposes.
2.2 Information we collect automatically
- Basic technical data such as IP address, browser type, device, referring page, and pages visited.
- Cookies and similar technologies as described in our Cookie Policy.
3. How we use your information
We use the information we collect to:
- Respond to enquiries and provide operational support across our service lines.
- Coordinate transportation, import/export, energy, livestock, and cold chain movements.
- Manage business relationships, contracts, invoices, and compliance obligations.
- Improve our website, services, and client communication.
- Meet legal, regulatory, customs, and tax obligations across the markets we operate in.
4. Legal basis
Where applicable, we process personal information on the basis of your consent, the performance of a contract, our legitimate business interests, or compliance with a legal obligation.
5. Sharing your information
We do not sell personal information. We may share information with:
- Logistics partners, carriers, clearing agents, port operators, and inspection authorities involved in your shipment.
- Government, customs, and regulatory bodies where required by law.
- Trusted service providers (hosting, email, analytics) bound by appropriate confidentiality obligations.
- Legal or financial advisors when necessary for compliance.
6. International transfers
Because Hornlink Limited operates across East Africa, the Middle East, and Asia, your information may be transferred and stored in jurisdictions outside your country of residence. We apply reasonable safeguards in line with applicable data protection standards.
7. Data retention
We retain personal information only for as long as needed for the purposes set out in this policy and to satisfy legal, accounting, or reporting obligations.
8. Security
We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is fully secure; we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may have the right to access, correct, or delete the personal information we hold about you, withdraw consent, or object to certain processing activities. To exercise any of these rights, please contact us using the details below.
10. Third-party links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Children
Our services are intended for business and professional use. We do not knowingly collect personal information from children.
12. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.
13. Contact
For any questions about this policy or your personal information, please contact:
- Hornlink Limited
- Email: info@hornlink.com
- Phone: +252 615 890 997
- Address: Diamond Plaza, Hamarweyne, Mogadishu, Somalia